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Shipping, Duties & Returns

Available Shipping Countries

We currently ship to the following countries:

USA, Germany, France, Netherlands, Belgium, Austria,
Sweden, Denmark, Finland, Luxembourg, Ireland, Norway,
Australia, Singapore, Thailand, Hong Kong, South Korea, UAE, Qatar
(via DHL / FedEx / Japan Post)

⚠️ We cannot ship to PO Box, HC Box, or APO/FPO addresses.

📦 About Shipping

Our store is based in Japan.
Orders are shipped within 5 business days after payment is confirmed.

Please ensure that your shipping address is correct before completing payment.

You will receive a shipping notification email once your order has been shipped.
(Please check your Junk/Spam folder as emails may be filtered.)

Tracking information may take a few days to appear on DHL / FedEx tracking systems.

Many items are weight-based, and shipping fees reflect this.

If you experience any issues, please contact us before opening a PayPal case.
If your order is confirmed lost, we guarantee a full refund.
If you have any questions, please feel free to CONTACT US.

💰 Duties & Taxes Notice

Import duties, taxes, and charges are not included in the item price or shipping cost.
These costs are the buyer’s responsibility. Please check with your customs office before purchase.

Fees are usually collected by the carrier upon delivery (this is not an additional shipping charge).

We do not undervalue items or mark them as gifts (prohibited by law).

🚚 Estimated Delivery Time

  • United States (DHL / FedEx): 3–7 days

  • Japan Post ePacket: 10–21 days

⚠️ Important Notes

Actual delivery time may vary due to:

  • Customs inspection / clearance delays

  • Remote area delivery

  • Weekends and public holidays

  • Flight delays or cancellations

The listed delivery times are average estimates and not guaranteed.

🔄 Returns Policy

We accept returns for:

  • Damaged items

  • Faulty items

  • Incorrect items

Please contact us within 14 days of receiving your order.

We can only accept returns for products with inherent defects.
We do not accept returns due to:

  • Customer misuse

  • Operational damage

  • Scratches or damage caused by hardware (e.g., disc scratching)

If the return is a result of our error, we will cover the return shipping cost.

To start a return, please contact us with:

  • Your order number

  • Product details

  • Reason for return

We will reply promptly with instructions.

💵 Shipping Cost Adjustment

If the actual shipping cost is lower than the automatically calculated amount,
we will refund the difference after shipment.

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